Do your Customers know you REALLY care? The business world is filled with technology - cell phones, voice mail, blackberries, computers, and laptops. The typical customer can get lost in something as simple as a company's phone routing system. Press 1 if you need information and hours of operation. Press 2 if you need an operator. By the time the customer makes it to a "live" person, they are frustrated or confused! To retain your current customer base and attract new customers, you MUST have a well trained customer service representative on the other end who is well trained. The customer service representative is the "face" of your company and your image is at stake every time the phone is answered. This book will bring everyone in your company, from the chief executive to the front line customer service staff back to the basics of good old fashioned customer service. The type of techniques discussed in this book help you to focus on how to show the customer that you care about them and that they are not just a number. It's simply amazing how common courtesies can make your customer sing praises about your company! Read this book and use these techniques and "cause a revolution in your business"!
Putting on the Armor of God is a seven day devotional. This book was written with the intent that in the process of working through this devotional series that God will touch your heart through the power of His Holy Spirit and that from this touch your life will be forever changed. There is a deliberate order provided to the six items that comprise the armor that we are directed to put on. The goal is to work through all six daily until it becomes a matter of habit.
Peter Swann argues that econometrics has dominated applied economics for too long. The advance of economic understanding demands that economists learn to respect and assimilate vernacular knowledge of the economy.
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